Frequently Asked Questions

Question:  Who we are and what we do?

Answer: JetUs utilizes revolutionary online technology that streamlines the charter booking process. Our JetUs solution only delivers the highest quality private aircraft that have been audited by expert, third-party safety organizations. Combined with our very experienced charter sales department, we are revolutionizing the industry and the way you utilize private aviation.

Question:  How do I search for qualified aircraft?

Answer: JetUs is a secure web-based reservation tool that offers real-time availability and pricing to customers so that they can find, book and manage private jet services from best-in-class operators worldwide.

Question:  How do I request a quote, and book a trip?

Answer: Requesting a quote for charter is very simple. Once the trip details are entered, you will see a real-time snapshot of available aircraft. You can request for quotes for a particular aircraft type (light, midsize etc.), or you can request quotes on a specific aircraft (Lear 45, Hawker 800XP etc.) The Charter Department is also available 24/7, via phone or email.

Question:  How long in advance do I have to book?

Answer: One of the main benefits to private aviation is that you, the client, set the schedule. We can arrange for charter with as little notice as 4 hours, or you can plan in advance.

Question:  Are there any additional fees to the charter price?

Answer: A JetUs quote is inclusive of all flight charges, Federal Excise Taxes, passenger segment fees. We are able to assist with any ground transportation, onboard catering or hotels upon request, but these services would be an additional cost.

Question:  Can I change the time of the departure?

Answer: Yes, private aviation allows you to coordinate your departure based on your schedule. Once a trip is confirmed, we will try and be as accommodating and flexible should you need to modify your departure time; however, it is dependent on the aircraft availability, and slot times (peak travel days require advance notice) and could also result in exceeding the crew duty day, please check with your Charter Specialist to ensure there will be no issues.

Question:  How long before takeoff do I have to be in airport?

Answer: Aircraft are typically ready for your departure minimum 30 minutes prior to your scheduled takeoff time. We recommend that you arrive 15-20 minutes before your scheduled departure.

Question:  What are your cancellation conditions?

Answer: We amend this on a per trip basis since many different aircraft and operators implement different cancellation policies. Generally speaking, per our Charter service agreement, if there is a cancellation within 72 hours (96 hours for international flights), the client shall be charged for two flight hours and all incurred or non-cancelable costs. For any cancellations outside of 72 hours (96 hours for international flights) client shall not be charged a cancellation fee. One-way travel is almost always 100% cancellation fee at any time.

Question:  What are your safety standards?

Answer: Our JetUs solution only delivers the highest quality private aircraft that have been audited by expert, third-party safety organizations. Also for every trip, we can provide you with a PASS Report, Pilot and Aircraft Safety Summary upon request.

Question:  Can I bring my pet? / Can animals be transported?

Answer: Most aircraft allow pets to be onboard, either free to roam about the cabin, or restricted to a travel crate during flight. Some aircraft will require a pet cleaning fee and your Charter specialist can let you know.

Question:  How much luggage can I bring?

Answer: All aircraft have a maximum capacity of the amount of luggage that can be accommodated which is determined by the cargo/luggage compartment. It is suggested that pax travel with soft luggage to maximize on the luggage capacity.

Question:  Does FET/VAT apply?

Answer: All taxes, FET (Federal Excise Tax) and VAT (Value Added Tax) as well as all segment fees are always included in a JetUs quote.

Question:  What are the additional services you can provide for me?

Answer: Our Charter Department is more than happy to assist you with any transportation to and from your destination, any in-flight catering, and hotel arrangements. If you have a specific need, please consult your JetUs Charter specialist.

Question:  What is an FBO?

Answer: FBO is an acronym which stands for Fixed Base Operator. It is where the client goes to meet/greet the aircraft and crew. Every private and public airport that allows for private aviation use, has anywhere from one to several FBO's; however, FBO's are not attached to the main terminals at commercial airports, but your Charter Specialist can arrange for transportation if needed.

Question:  What aircraft is best for me or my client?

Answer: This can vary due to the mission and is dependent on: range, number of passengers, amenities, and luggage space - our charter specialists can help you pick the appropriate aircraft.

Question:  What are my payment options?

Answer: We prefer prepayment which can be done in the form of credit card, expedited check or wire transfer (most preferred).We can often allow for an authorization/hold on the credit card to secure the aircraft and then invoice you after the trip at which time payment must be made. For last minute trips, a credit card offers the quickest mode of providing us with a secured method of payment in order to get you on your way. The quoted price reflects a cash discount; any other form of payment is subject to a service fee.

Question:  What are additional fees that can arise?

Answer: De-icing, adding passengers after price has already been agreed upon, supplemental services such as catering or ground transportation and cleaning fees (in the event your pet has an "accident" or you accidently spill a glass of wine.)

Question:  What do you do in case of mechanical situation?

Answer: Communication is essential. We source several available aircraft options for each trip. In the event of a mechanical, the crew determines if the mechanical can be resolved in an expedited time frame. While this is happening, we are contacting the aircraft options that were not chosen to see if they are available should a backup aircraft be required. How the charter provider handles these stressful situations will often make or break the relationship. As an experienced charter provider, we know how to handle these scenarios.

Question:  Who is my point of contact for my client's charter?

Answer: Please contact the JetUs Charter Department (305.455.1355) with any and all questions, before, during and after the trip. You are welcome to form a dedicated relationship with one of our reps or work with us all as we are all fully aware of your trip needs.

Question:  What is a crew duty day?

Answer: The FAA mandates the amount of hours a crew can work straight before needing a rest period. For every 14hrs straight a crew works, they then have to go off duty for 10 hrs. In charter, a crew can't just keep flying from location to location with no end in sight.